TERMS &CONDITIONS - Born a Real K9 E-Commerce

Last updated: 26 December 2025

These Terms & Conditions govern your use of the Born a Real K9 website for purchasing products online.

By accessing our website, creating an account, or purchasing products, you agree to these Terms.

1. Definitions

• "We", "Us", "Our" – Born a Real K9 (ABN 81690596000)

• "You", "Client", "Customer" – the purchaser or account holder

• "Products" – physical goods sold by Born a Real K9

• "Website" – www.bornarealk9.com.au

2. Use of Website & Accounts

You agree to:

• Provide accurate, current information when creating an account or placing orders

• Maintain the confidentiality of your login details

• Accept responsibility for all activity on your account

We may suspend or terminate accounts for misuse, unlawful behaviour, or breach of these Terms.

3. Products, Orders & Pricing

• All prices are in AUD and include GST unless stated otherwise

• Product descriptions and images are provided in good faith and are as accurate as possible

• We reserve the right to correct pricing errors, refuse orders, or cancel transactions where necessary (with refund if payment has been processed)

• Orders are subject to acceptance by Born a Real K9

• We will confirm your order via email once accepted

4. Payment

• Payment must be made in full at the time of ordering unless otherwise agreed

• We accept [Strip, Bank Transfer]

• All transactions are processed securely

• You warrant that you are authorised to use the payment method provided

5. Shipping & Delivery

• Delivery timeframes are estimates only and are not guaranteed

• Risk and title in the goods pass to you upon delivery or collection

• We are not responsible for courier delays beyond our reasonable control

• You must inspect goods upon delivery and notify us of any damage or defects within 48 hours of receipt

6. Returns, Exchanges & Refunds

All returns, exchanges, and cancellations are governed by our Returns, Exchanges & Cancellation Policy, which forms part of these Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law, including your rights to a repair, replacement, or refund for major failures with goods.

7. Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These include:

• Products must be of acceptable quality

• Products must match their description

• Products must be fit for any purpose you specify

Nothing in these Terms excludes, restricts, or modifies these consumer guarantees or any other rights you have under Australian law that cannot be lawfully excluded.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for breach of a non-excludable consumer guarantee is limited (at our option) to:

  • Repair or replacement of the goods

  • Refund of the purchase price

• We are not liable for any indirect, consequential, or economic loss including loss of profits, loss of revenue, or loss of opportunity

• Our total liability to you for any claim is limited to the amount you paid for the relevant product

This clause does not exclude or limit liability for:

• Death or personal injury caused by our negligence

• Breaches of consumer guarantees under the Australian Consumer Law

• Any other liability that cannot lawfully be excluded

9. Intellectual Property

All content, branding, logos, product images, and other intellectual property displayed on our website are our property (or licensed to us) and are protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any of our intellectual property without our prior written consent.

10. Privacy

Your use of our website is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Our Privacy Policy is available at [INSERT LINK] and forms part of these Terms.

11. Dispute Resolution

Initial Contact:
If you have a complaint or dispute, please contact us first at support@bornarealk9.com.au. We will make reasonable efforts to resolve the matter promptly and fairly.

Escalation:
If we cannot resolve your complaint within 14 days, you may refer the matter to:

• Consumer Protection WA: www.consumerprotection.wa.gov.au

• Australian Competition & Consumer Commission (ACCC): www.accc.gov.au

12. General Terms

Entire Agreement:
These Terms (together with our Privacy Policy and Returns Policy) constitute the entire agreement between you and Born a Real K9 regarding the purchase of products.

Severability:
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

Waiver:
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment:
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a related entity or successor business.

Amendments:
We may update these Terms from time to time. Updated Terms will be posted on our website with a new "Last updated" date. Your continued use of our website and services after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia.

14. Contact

Born a Real K9

📧 support@bornarealk9.com.au
🌐 www.bornarealk9.com.au
ABN: 81690596000

By purchasing products from our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.