PRIVACY POLICY
Born a Real K9
Last updated: 26 December 2025
1. Overview
Born a Real K9 ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
Contact and Identity Information:
Name, email address, phone number, postal address
Date of birth (where required for membership or legal purposes)
Financial Information:
Payment details and transaction history
Billing address
Account Information:
Username and password
Account preferences and settings
Membership details and status
Service-Related Information:
Booking and appointment history
Dog details including breed, age, temperament, behaviour notes
Medical considerations, allergies, and special requirements
Vaccination records
Veterinary contact information
Emergency contact details
Technical Information:
IP address, browser type, device information
Cookies and website usage data
Location data (if you enable location services)
Communications:
Records of correspondence with us
Feedback and survey responses
Visual Records:
CCTV footage from our premises (where applicable)
Photos or videos of training sessions (with consent)
3. How We Collect Information
We collect personal information when you:
Create an account or register for membership
Purchase products or services
Book training sessions, classes, or other services
Contact us via phone, email, or our website
Subscribe to our newsletter or marketing communications
Visit our website or use our online platforms
Attend our premises (CCTV recording)
Provide feedback or complete surveys
Interact with us on social media
We may also collect information from third parties such as veterinary clinics (with your consent) or publicly available sources.
4. How We Use Your Information
We collect and use personal information for the following purposes:
Service Delivery:
Provide and manage our dog training services, products, and bookings
Process payments and maintain transaction records
Manage memberships and accounts
Communication:
Respond to enquiries and provide customer support
Send booking confirmations and service updates
Provide important notices about our services
Safety and Care:
Ensure the safety and wellbeing of dogs in our care
Maintain records of dog behaviour and medical considerations
Contact emergency contacts when necessary
Business Operations:
Improve our services and customer experience
Conduct internal research and analytics
Manage our website and IT systems
Marketing (with consent):
Send promotional materials and newsletters
Inform you about new services, products, or events
Legal Compliance:
Meet legal and regulatory obligations
Resolve disputes and enforce our terms and conditions
Protect our rights and property
5. Disclosure of Information
We may share your personal information with:
Service Providers:
Payment processors and financial institutions
Delivery and courier services
IT service providers and cloud storage platforms
Booking and scheduling software providers
Marketing and communications platforms
Professional Advisors:
Lawyers, accountants, and consultants (when necessary)
Emergency Situations:
Veterinary clinics or emergency contacts (when required for your dog's welfare)
Legal Requirements:
Law enforcement, regulatory authorities, or courts (when legally required)
To protect our rights, property, or safety, or that of others
Business Transfers:
In connection with any merger, sale, or transfer of our business
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Storage and Security
Security Measures: We implement reasonable physical, technical, and administrative security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
Secure servers and encrypted data transmission
Access controls and authentication procedures
Regular security assessments and updates
Staff training on privacy and data security
Data Retention: We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
No Absolute Security: While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
7. Overseas Disclosure
Some of your personal information may be stored or processed outside Australia using secure third-party platforms and cloud services, including:
United States (e.g., cloud hosting providers such as AWS, Microsoft Azure)
Other countries where our service providers operate
When we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to substantially similar privacy protections. By using our services, you consent to this overseas disclosure.
8. Access, Correction, and Deletion
Your Rights: You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Request deletion of your personal information (subject to legal obligations)
Update your account information at any time
How to Exercise Your Rights: To access, correct, or delete your personal information, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe (usually 30 days).
Limitations: We may need to retain certain information where:
Required by law or for legal proceedings
Necessary for legitimate business purposes
Needed to fulfil our contractual obligations
We may charge a reasonable fee for processing complex or repeated access requests.
9. Marketing Communications
Consent: We will only send you marketing communications if you have consented to receive them.
Opt-Out: You may opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in our emails
Contacting us directly using the details in Section 12
Updating your account preferences
Please note that even if you opt out of marketing, we may still send you service-related communications (e.g., booking confirmations, account updates).
10. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyse website traffic and user behaviour
Improve website functionality and user experience
Deliver targeted advertising (with consent)
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
For more information, see our Cookie Policy [if you have a separate policy].
11. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
12. Privacy Complaints
Making a Complaint: If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate promptly.
Our Process:
We will acknowledge your complaint within 7 days
We will investigate and respond within 30 days
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated policy will be posted on our website with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Born a Real K9
📧 Email: support@bornarealk9.com.au
🌐 Website: www.bornarealk9.com.au